The team at Accentio is incredibly responsive and knowledgeable. Whenever we need assistance, they are there to help. Their care plan has given us peace of mind, knowing our website is always up-to-date and secure.
Accentio has been has been very helpful for our business. Their proactive approach keeps our website secure and running smoothly, allowing us to focus on our customers. We couldn't be happier with the support they provide.
Having Accentio manage our WordPress site has been a game changer. Their expert team handles everything, from updates to backups, so we can focus on growing our business without worrying about technical issues.
We love working with Accentio! They took the stress out of website maintenance, and their regular updates and security checks ensure our site is always performing at its best. Highly recommend their services.
Our care plans include regular updates for WordPress core, themes, and plugins, 24/7 security monitoring, daily backups, and priority support to ensure your website remains secure, fast, and fully operational. Click here to see the full list of all the features.
Regular maintenance ensures your website remains secure, updated, and optimized for performance. It reduces the risk of hacking, keeps your website fast, and ensures compatibility with new features and updates.
Preboarding is an initial assessment that we conduct within the first 48 hours of subscribing to our service. It helps us ensure your website is compatible with our maintenance tools and is in a secure, stable state. Click here to read more about preboarding.
No, our plans are flexible. You can sign up on a month-to-month basis, or choose a yearly plan for added savings. There are no long-term contracts required.
We provide priority support to our clients. Most issues are addressed within 24 hours, and urgent issues are given immediate attention to minimize any impact on your business. Click here to open a ticket!
Our 24/7 monitoring system alerts us if your website goes down, and we take immediate action to identify and resolve the issue to restore your website as quickly as possible.
Yes, to perform maintenance effectively, we need admin access to your WordPress site and permission to install a plugin that helps us monitor and optimize your site. This plugin allows us to complete tasks like security checks, backups, performance monitoring, and updates seamlessly.
Security is our priority: We take every precaution to protect your website’s information and ensure safe access. Our team follows strict security protocols, and we use secure, encrypted connections when accessing your site. The plugin we install is lightweight and solely dedicated to performing essential maintenance functions; it does not collect any sensitive data. Additionally, you’ll maintain full control and visibility over the plugin and our access, which can be easily removed at any time if needed.
Yes, we provide automated backups of your website, so in the event of an issue, we can quickly restore your site to a previous working state. Each plan comes with different backup frequencies, so be sure to choose the plan that suits you best.
Absolutely. Our service includes troubleshooting if an update causes any issues. We test all updates carefully, but if anything unexpected happens, we’ll investigate and resolve it as part of our support.
Yes, if your website has been compromised, we can help clean it up and secure it. Our care plan will then help prevent future attacks by keeping your website up-to-date and monitored.
Sure! You can upgrade or downgrade your plan at any time to match your current needs. Our goal is to provide flexibility so you always get the level of care that’s right for you.
We accept major credit cards and payments via Stripe. Our payment system is secure, ensuring that your billing information is protected.
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